Customs Charges

Can you mark my order as a gift or undervalued on the package or invoice?

No, we cannot. Since Remix Mini order pricing begins at $69.99 USD and Remix Ultratablet at $399 USD, this means that your incoming package may be subject to VAT or other customs fees.

If you feel you were overcharged for importation, our recommendation is to dispute the charge with the agency charging you. If they refuse to lower the charge and you do not want to pay it, you can reject the shipment and it will be sent back to us. We will be able to refund your order once we receive the package back at our fulfillment center.


How to calculate import tax and other duty charges?

All orders are shipped on a DDU (Delivery Duty Unpaid) basis, meaning your order may be subject to local duty charges which are levied by the local custom authority. The custom policy is heavily depended on the local custom authority. You should contact your local custom office for further information. Jide has no control over these charges, nor can Jide predict what the charges may be.  


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