What payment methods can I use if I want to buy Remix products on your official website?
We currently only support credit card payments through Stripe. However, we are planning to introduce more options in the near future.
Please note that at the point in time, we ONLY support refunds through Stripe or PayPal.
When will my credit card be charged?
Your credit card will be charged once you are directed to the confirmation page of the payment process.
Is the payment process secure?
Stripe, our third-party payment services provider meets The Payment Card Industry Data Security Standard (PCI-DSS) requirements. In fact, it is certified to PCI Service Provider Level 1 which is the most stringent level of certification. In addition, it has proven fraud protection to prevent fraudulent charges to your credit cards.
Will an invoice be provided?
Yes, please contact us at here: http://support.jide.com/hc/en-us/requests/new.
Please include all necessary information you will need on the proof of purchase for your company reimbursement needs.
1) If you're a Kickstarter backer, please let us know your backer # or backer ID.
2) If you bought your item on the Jide Store, it would be your 'Order Number' found in the top left corner of your order details under 'My Orders'.
3) If you bought your item on another ecommerce site, please refer to the seller on the site.
* This also applies to customers with customs requiring an invoice before completing delivery.