When will it ship?

We expect to begin shipping in March 2017. Multiples unit orders may arrive in separate shipments to mitigate import duties in certain countries.


You didn’t ask me for my shipping information when I backed your project. How do you know where to ship my reward to?

At the end of the campaign, we’ll be sending you a survey form where we’ll ask you for all your relevant information, including your shipping address and information.


When will it arrive?

It normally takes 7 - 15 business days after shipping. However, your parcel(s) may subject to custom inspection so the actual delivery time will be affected.


Is express shipping service available?

No. All items will be shipped using standard post.


Can it be marked as a gift or $0 value?

No. We cannot legally ship any parcels without stating a proper value or mark it as a gift.


Will I be charged any import tax?

The backers as the importer of good(s) will be responsible for any customs charges at the time of delivery. The tax rate is heavily depends on your local custom authority so Jide cannot give a quote of it at the present time.


Can you ship to a different address after I’ve pledged?

Yes. After the campaign is over and as we get the first-batch of Remix IO ready, we will send you an exit survey through Kickstarter to confirm and you can change your shipping information then.


Can you ship to different address after it’s been shipped out?

After we’ve shipped out your package, there will be no way for us to redirect the package. Please plan ahead and leave us your correct shipping address in the survey form sent out at the end of the campaign.


Can you ship to a P.O. box?

Yes. We can ship your pledge to a P.O. box.


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