For ONE (1) year after receiving your Remix device, we will replace or repair your Remix with a new one if there are inherent major defects related to the hardware. Inherent major defects are defined as problems that don't allow the device to function normally. For instance, if your Remix can't start up, or it doesn't charge or power at all, these would be considered inherent major defects. Hardware defects that result from clear negligence, misuse or abuse of the hardware by the user are not covered by this replacement policy. Please be in possession of the hardware in question and be prepared to supply us with photos and a detailed description to show the inherent major defects you are experiencing.